Introduction

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Welcome to Maertique Travel LLC. These Terms and Conditions (“Agreement”) govern all travel planning, booking, and concierge services provided by us. By engaging our services or making a booking, you (“the Client,” “you,” or “your”) agree to be bound by these terms and to comply with all applicable U.S. laws and regulations.

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We accept no liability in relation to any contract you enter into or for any travel arrangements or other services you purchase (“Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements. For all Arrangements, your contract will be with the supplier of the arrangements in question (the “Supplier/Principal”).

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By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

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• Read these Agency Terms & Conditions and agree to be bound by them;

• consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and

• is over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; accepts financial responsibility for payment or third party services of the booking on behalf of all persons detailed on the booking.

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Scope of Services

 

​We provide travel coordination, villa and accommodation bookings, transportation arrangements, event planning, and on-site concierge services. Each booking or service engagement is subject to availability, supplier terms, and any specific conditions communicated to you at the time of booking.

 

Contract

 

Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. Please note, as we are Agent, your contract for your chosen Arrangements will be with the applicable Supplier/Principal.

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Once we have confirmed your chosen property is available, you must send us or directly to the supplier a non-refundable deposit. At the point of making your payment, a binding contract between yourself and the Supplier/Principal will come into existence. 

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Please note, the deposit for arrangements are typically 30% of the arrangement cost, however, such deposit may be more depending on the requirements of the Supplier/Principal, and you will be notified at the time of booking. If the reservation is made within two months of the travel date, then the deposit amount is the full amount for the Arrangements.

As agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal’s liability to you. Please ask us for copies of these if you do not have them.

 

Booking

 

​When a booking is made, all details will be read back to you. Once you have confirmed these details, we will proceed to confirm the booking with the Supplier/Principal.

 

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Arrangements or other persons necessary for the provision of your Arrangements. 

 

Payment

 

​In order to book your chosen arrangements or services, you must pay a deposit as required by the Supplier/Principal of the arrangements (or full payment if booking within 9 weeks of departure or as requested by the Supplier/Principal).

If you have paid a deposit, you must pay the full balance no later than 9 weeks before departure. If full payment is not received by the balance due date, we will notify the Supplier/Principal, who may cancel your booking and charge the cancellation fees set out in their booking conditions. However, some properties may have different arrangements for payment of the balance, which will be explained at the time of the booking.

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Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for arrangements will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

 

Payments are normally taken in the currency that we will be paying the Supplier. We reserve the right to withhold, modify, or cancel any current or future bookings if a client’s account is not in good standing or if past-due balances remain unpaid.

 

Fees and Payment Obligations

 

​3.1 Service Charges

All planning, coordination, and concierge services are subject to fees as outlined in your proposal or invoice. By entering into a contract or confirming a booking with us, you agree to pay all charges incurred, including any additional on-site or post-booking concierge fees.

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3.2 Additional Costs

Additional requests or arrangements made after the initial booking (such as private chef services, excursions, transportation, or event coordination) will be billed separately. Acceptance of these services constitutes agreement to pay any related costs.

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3.3 Payment Terms

All payments must be made in accordance with the terms stated on your invoice. Balances not paid by the due date will be considered past due and subject to late fees or collection actions as permitted by U.S. law.

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Account Standing and Withholding of Services

 

We reserve the right to withhold, modify, or cancel any current or future bookings if your account is not in good standing or if any past-due balances remain unpaid. This includes the right to suspend or cancel concierge services or release of travel documents until full payment is received.

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Client Responsibilities

 

By making a booking or entering into a service agreement with us, you acknowledge and agree that:

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• You are financially responsible for all charges and fees associated with your itinerary, including any additional arrangements you request.
   

• You have read, understood, and accepted all supplier and accommodation policies (including cancellation and refund terms).
   

• You will comply with all local laws, property rules, and conditions associated with your accommodations or activities.

 

Information About the Accommodation

 

While we make every effort to ensure that descriptions supplied by the Supplier/Principals are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual property may arise.

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Supplier/Principals reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, Supplier/Principals reserve the right to alter furniture, fittings, amenities, facilities or any activities, either advertised or previously available, without prior notice.

If material changes occur after your booking has been confirmed, we will advise you on behalf of the Supplier/Principal, if there is time, before departure.

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Number of people using the accommodation:

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Only those persons named on the booking form may use the property without prior arrangement. The number of people staying at the property must not exceed the number of sleeping places indicated in the property description, except in the case of infants under two years. Some properties will limit the number of infants. In the event that the maximum number is exceeded without prior arrangement, the Supplier/Principal reserves the right to refuse or revoke the booking at their sole discretion.

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The Supplier/Principal or his/her representative shall be allowed free access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.

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Changes or Cancellation By You 

 

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). We will notify you of the exact charges at the time of amendment or cancellation.

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Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

In all cases of cancellation, the Damages Deposit and Food Budget (if applicable) will be refunded in full.

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More than 8 weeks prior to the first day of Rental Period:

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· Down payment of 30% or 50% (depending on the deposit paid) shall not be refunded.

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Less than 8 weeks prior to the first day of Rental Period:

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· No refund will be made.

 

Modifications and Cancellations

 

All modifications or cancellations requested by the Client are subject to supplier policies and applicable fees. We are not responsible for penalties or losses resulting from cancellations beyond our control, including supplier actions or force majeure events (e.g., natural disasters, government restrictions, etc.).

 

Changes and Cancellations By the Supplier/Principal 

 

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the supplier, but we will have no further liability to you. Where the Supplier/Principal offers alternative Arrangements, you will need to let us know of your choice and/or acceptance within the time frame stipulated.

 

Security Deposits 

 

Most Supplier/Principals require the payment of a Security Deposit to cover the cost of any damage or breakages to the property or its contents, or for any extra charges incurred during the stay. Often, the Supplier/Principal, or their representative, will just take a credit card imprint on your arrival and require that you sign a form agreeing to pay for damages. Sometimes, the Supplier/Principal requires us to hold the security deposit, in which case we will require your credit card number agreeing to pay damages up to a stipulated amount. In some circumstances, you will be required to pay the security deposit by bank transfer prior to arrival, or in cash on arrival – this depends on the Supplier/Principal.

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Pets and Smoking

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​Pets are not allowed without prior written permission of the Supplier/Principal. You may be asked for an additional Security Deposit.

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With regard to smoking, all of the properties that we advertise are non-smoking, so please do not smoke inside the property during the stay.

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Release of Security Deposit

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The Supplier/Principal will release the security deposit back to you within 1 one week of the end of your stay.

 

Social Events and Other Functions 

 

It is the policy of the Supplier/Principals we represent not to allow social events and other functions (e.g. weddings, receptions, large cocktail parties) on the property without prior agreement, at the discretion of ourselves or the Supplier/Principal. Where prior agreement is given for a social event or other function, further permission will be required from the Supplier/Principal for any guests attending the event, who are not detailed on the original accommodation booking. If permission is granted, an additional fee may be charged.

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Our Responsibility For Your Booking

 

Your contract is with the Supplier/Principal and its booking conditions apply. As such, it is the Supplier/Principal who are responsible for the actual provision of the arrangements you have booked and the information relating to that arrangement. Any information we pass onto you regarding your arrangement is relayed by us (as Agent) on behalf of the Principal and is done so in good faith. As Agent, our responsibility is limited to responsible to making the booking (with the Supplier/Principal) in accordance with your instructions.

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However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

Your Responsibility & Behaviour

 

You must keep the accommodation and all furniture, fittings, effects, facilities and equipment in the same state of repair and condition as at the commencement of your stay, and leave the accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss which occurs to the property or its contents during your occupation, and will be responsible to pay the appropriate compensation to the Supplier/Principal directly, or to us as agent, in the event of breakages or damage.

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All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If, in our opinion or in the opinion of any Supplier/Principal or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, we reserve the right to terminate your booking with us immediately. In the event of such termination, both our and the Supplier/Principal’s liability to you and/or your party will cease, and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the Supplier/Principal or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions, together with all costs we incur in pursuing any claim against you.

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We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

 

Visa, Passport and Health Requirements

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We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances.

 

Complaints

 

Because the contract for your Arrangements is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure, there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

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If you wish to complain when you return home, you can write to us within 7 days of your return, and we can assist in forwarding your comments to the Supplier/Principal and liaising with them to resolve the complaint.

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If you wish to complain about any service we have provided to you (i.e. our booking service), then please contact us directly.

 

Law and Jurisdiction

 

These Agency Terms & Conditions are governed in all respects by US law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of New York State only. 

 

Documantation & Information

 

All descriptions and content on our website or otherwise issued by us are done so on behalf of the Supplier/Principal in question and are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any arrangements or any other services, please contact us.